Returns & Shipping Policy
Effective Date: 10/01/2020
Thank you for shopping at Ann-Ashley.com. Once an order has shipped, we do not accept returns or exchanges.
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Damaged or defective products may be returned to Ann-Ashley.com after contacting email@example.com. Please submit photo images of the damaged or defective product.
When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Ann & Ashley is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
All orders have at least 3-4 business day lead time upon receipt of order. Every product is made to order. Shipping method applies after order has shipped.
Orders placed during a holiday or promotion will have an approximate lead time of at least 5-7 business days upon receipt of order. Every product is made to order can require more time due to high volume of orders. Shipping method applies after order has shipped.
If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at firstname.lastname@example.org.